Billing Information

If you haven’t received your bill by the 3rd of the month please call 334-863-4055. Bills are due by the 15th. A $27.52 late charge for water and up to $50.00 for gas will be added on the 25th at the close of business. Accounts with unpaid balances will be disconnected on the 26th. All charges must be paid in full with cash or money order prior to reconnect.

Gas Reconnects

• $25.00 1st occurrence
• $50.00 2nd occurrence and above

Natural Gas Rates Effective October 1, 2021

• 0-3 Cubic feet will be a minimum of $10.30.
• Anything over 3 Cubic feet will be billed at a variable gas rate which we receive monthly from the Municipal Gas Authority of Georgia.

Water Rates Effective October 1, 2022

• 0-2000 Gallons of water is a minimum base rate of $30.00
• Additional usage over 2000 Gallons will be billed at a rate of $3.79 per thousand gallons.

Sewer Rates Effective October 1, 2022

• Sewage rates for residents using 2000 gallons of water or less will be a minimum base rate of $30.00
• Sewage rates for residents using over 2000 gallons of water will be $5.28 per thousand.

Garbage

We bill garbage for the City of Roanoke. For all problems with garbage please call 334-863-4129.

For appliance or limb problems please call 334-863-7666.